Workshop / Photo Tour Cancellation Policy
IMPORTANT! Please read before booking any workshops / Photo Tours
We will make every attempt to operate a workshop/photo tour as planned, however, we do reserve the right to cancel or change a trip, at any time due to insufficient bookings and/or any other reasons we deem valid and/or reasons beyond our control that might create unsafe or undesirable travel conditions for the participants.
In such a case, participants will be given the option to postpone the tour/workshop to a later date or to get a full refund. However, this refund is solely for the deposit and does not cover travel costs incurred (e.g. non-refundable air tickets, visa fees if applicable, clothing, equipment, miscellaneous transportation costs, medical expenses, travel insurance premiums, etc.), for this reason, we strongly suggest that all participants purchase a comprehensive trip cancellation and travel insurance policy after paying their deposit and do not book flights until we confirm that the workshop/photo tour will be going ahead. We reserve the right to refuse acceptance of any participant, for any reason, at any time. We are not responsible for any additional expenses incurred by such participants.
Cancellation Policy
We understand that sometimes unexpected things happen. If you must cancel a reservation, please contact us as soon as possible. All cancellations must be requested via email on info@samuelscicluna.com and we will try our best to accommodate your request.
A non-refundable deposit is required to reserve your place on any workshop/photo tour. For all international workshops/photo tours, the final balance is due and payable 120 days before the start of the workshop/photo tour. After this time, there will be no refunds on the full amount owed if you cancel your booking unless we find someone to replace you on the workshop/photo tour.
Due to the small sizes of groups on workshop and photo tours, an empty seat caused by cancellation is a significant loss to us, therefore any cancellation where we do not have a waiting list in place requires us to re-open enrolment and/or to engage in additional promotional/advertising efforts to fill the workshop on short notice (This adds additional costs to workshop/photo tour).
At our discretion, we may apply a deposit credit to be used within 1 year of the workshop start date. Due to the administrative tasks involved, advertising, book-keeping, etc. an administrative fee is applicable for switching and/or cancelling any workshop or photo tour.
The amount of refund received will depend on when the cancellation is made, what type of workshop/photo tour it relates to, but also whether or not your spot on the workshop/photo tour is filled by the time the workshop/photo tour begins.
Local single-session Workshops (Workshops which take place in the Maltese Islands)
All single-session workshops are paid in full at the time of booking and therefore no refunds can be provided.
If you are unable to attend on the original date/time, you can choose to attend a similar workshop (Same category of workshop) on another date (Where one is available), and a 25 Euro administration fee will be applicable.
Local multi-session or weekend workshops (Workshops which take place in the Maltese Islands):
If you choose to cancel your booking more than 60 days prior to the start of the workshop, a full refund minus a 50 Euro administration fee will be applicable.
If you choose to cancel your booking within 60 days of the start of the workshop and we are unable to find a replacement for you, no refund will be provided.
If you choose to cancel your booking within 60 days of the start of the workshop and we manage to find a replacement for you, a 25 Euro administration fee will be applicable.
If instead of cancelling your booking on the workshop, you choose to attend a similar workshop (Same category of the workshop) on another date (Where one is available), a 25 Euro administration fee will be applicable. This postponement will be valid for 12 months.
International workshops/photo tours (Workshops/tours which take place outside the Maltese Islands)
Deposits for International workshops/photo tours are non-refundable.
If you cancel your reservation and the workshop/photo tour is otherwise filled, we will refund you the amount you have paid, minus the deposit.
If instead of cancelling your booking on the workshop, you choose to move your deposit to a different international workshop (On another date and where one is available), a 450 Euro administration fee will be applicable (This postponement will be valid for 12 months).
Important: For international workshops and photo tours, we highly recommend that all participants purchase a comprehensive Trip Cancellation and travel Insurance policy to cover them in case they need to cancel their trip.
Note 1: Refund periods are always calculated from the first day of the workshop/photo tour.
Note 2: Refunds will be paid by the same method that the original payment was made and will be paid within 2 weeks of the end of the workshop/photo tour.
Note 3: If participants fail to pay the final amount in full before the specified due date, they risk losing their deposit and forfeiting their spot on the tour/workshop. In such cases, if the full and final payment is not received by the due date, we will send two reminders requesting the payment. If a participant fails to make the full payment within 5 days of receiving the second reminder, we will consider this as a cancellation on the participant’s part. As a result, their spot in the photo tour will be forfeited. In such cases, the participant will not be eligible for a refund, even if we are able to fill their spot with another participant.
Note 4: If you have any questions, or do not understand this policy as it is written here, please ask us to explain in detail further. Otherwise, we are assuming that you fully understand this policy and accept it by booking your spot on the workshop.